To all my sales people worldwide..

[MERYLISGOAT]

I love doing sales.

I'm young so I always give a lively appraoch while being VERY personable.

BUT

I KNOW MY PRODUCT!

Becuase im young folks assume that I'm stupid

I will laugh and bond with them all the while hitting them with EVERYTHING they could think to ask for before they ask for it.

 

[VisionsOfFire]

That's what I'm talking about! I'm also young (19) and the vast majority of my clients are 35+. Naturally they assume I'm ill educated and full of shit lol, but I can answer all their questions plus provide answers to questions they hadn't even considered asking.

Being personal with customers is definitely important too, customers hate to feel like numbers, I pride myself in being able to remember existing customers or people I had spoken with.

 

[phantom0900]

emotion sells the product, logic justifies it.

No matter what you sell, if you can attachment positive emotion to it, it will increase your close rate.

take make up for example. make your customer revisit a moment when she got a huge pimple right before a hot date, make her relive the stress, and anxiety, but then offer your product as a great solution to it. everyone can relate to gettin pimples, you just have to sell the dread enough that your product seems worth its weight in gold.

the logic part is the product detail, being very knowledgeable about what you have and what your competitor has. only a few people are wowd with stats, those are investors and specialist, they do research and know what they want. replenshers and impulse buyers dont really need stats, but it justifies the sale or keeps them from gettin returned because the value can be measured.

another thing that is important is rapport, its harder to say no to a friend than a salesmen, work on building trust and a bond with your customers and the emotions flow much more.