1.0 star rating 6/30/2014
This DEALERSHIP was the WORST EXPERIENCE I have ever had in trying to buy a car!!!
Nick was our first contact when we walked onto the lot!!! He didn't have a clue..
We were there for over an hour and half and the only thing that occurred is they gave us a quote on a trade in, took the keys to the trade in.. Wrote down the original price of the Honda Civic we were looking at!!! THAT WAS IT!! The sales guys took the pricing sheet back to his " Sales Manager" and was gone for 15 minutes (Which is normal) but came back WITH NOTHING, no paper work!!!Nothing, he then sat back at his desk, advised us that it was going to be a bit.... He didn't even talk to us, just sat at his computer.. He then turned to my daughter, and told her, that the company she works for (KFC) has a couple of bad reviews on yelp!!!! WHAT!!! Really he was sitting at his desk not even talking to us but looking up our companies on yelp, it was so random and RUDE!!!!! After sitting there for 45 minutes, I asked what the hold-up was, he stated that they are short-handed and that he has been pulling 12 hour shifts and he is just super tired... I then said NO, what is the holdup on the price of the car.. He said let me check.. Again, was gone for 20 minutes, came back WITH NO PAPERWORK, and said the "Sales Manager" was working on it... I finally had had enough and told him we were leaving, that's when my daughter said they still have her car key, when they took the mileage off her car, he never gave her the key back!!! I said I want the key so we can leave... Again gone for 20 minutes.. Comes back WITH NO KEY, said we will have a price for you in 10 minutes..... I said NO I WANT OUR KEY.. Guy gets up again... this time the "Sales Manager" walks over, WITH NO KEY AND NO PAPER WORK , and said sorry for the delay, we are still crunching number!!!!! Really crunching numbers for an HOUR AND HALF .. NO they were making us just sit there, my male friend finally had to stand up and demand the key... Which took them another 15 minutes... I honestly feel that if I didn't have a male there with us he would have taken even longer to get us the key!!!!
I get the fact that when you buy a car, there will be some haggling, and such, BUT NOTHING like we experience, not only am I writing this on yelp but I am sending a copy to the general manger.. On Sunday it was super-hot!!! We had to ask for a glass of water and when we did the Sales guy said yeah you go down the hall way and it's to the left!!!!! LOL didn't even offer to get it!!!!!
WORST CUSTOMER SERVICE EVER!!!!! DON'T EVER GO TO THIS PLACE!!!!